Privacy Policy

1. Introduction

prismars.pro ("we," "us," or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you interact with our website, services, or communicate with us. It applies to all visitors and clients of prismars.pro, operating from No. 8, Persiaran Stonor, 50450 Kuala Lumpur, Malaysia.

If you have questions about this policy, you can reach our privacy team at [email protected].

2. Data We Collect

We may collect the following types of personal data depending on how you interact with us:

Information you provide directly: your name, email address, phone number, company name, and any message content submitted through our contact form or via email.

Information collected through our website: IP address, browser type and version, operating system, referring URL, pages visited, time spent on pages, and device information. This data is gathered through cookies and analytics tools.

Client engagement data: for active clients, we may process project-related information such as technical requirements, model specifications, and engagement correspondence necessary to deliver our services.

3. How We Use Your Data

We use the personal data we collect for the following purposes: responding to enquiries submitted through our contact form or email, delivering our AI quality assurance services to contracted clients, improving our website functionality and user experience through anonymised analytics, sending service-related communications to existing clients (not unsolicited marketing), complying with applicable legal obligations under Malaysian law, and protecting our legitimate business interests including fraud prevention and security.

We process data based on your consent (for contact form submissions), contractual necessity (for service delivery), and legitimate interest (for website analytics and security).

4. Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers who assist in operating our website (such as hosting and analytics providers), but only to the extent necessary for those specific purposes. These providers are contractually bound to protect your data and use it only as we direct.

We may also disclose information if required by Malaysian law, court order, or other legal process.

5. Data Protection

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (TLS/SSL), restricted access controls, regular security reviews, and secure data storage practices. While we take reasonable precautions, no method of electronic transmission or storage is entirely secure.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy. Contact form submissions are retained for up to 24 months. Client engagement data is retained for the duration of the engagement plus 36 months following completion. Website analytics data is retained in anonymised form and is not linked to individual identities.

7. Cookies

Our website uses cookies to improve your browsing experience and gather anonymised usage data. You can manage your cookie preferences through our Cookie Policy page, which includes detailed information about the types of cookies we use and how to control them.

8. Your Rights

Under the Malaysian Personal Data Protection Act 2010 (PDPA) and applicable data protection principles, you have the right to: access the personal data we hold about you, request correction of inaccurate or incomplete data, withdraw your consent for data processing (where consent was the basis), request deletion of your personal data (subject to legal retention requirements), and lodge a complaint with the relevant supervisory authority in Malaysia.

To exercise any of these rights, please contact us at [email protected]. We will respond to valid requests within 21 days.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external websites you visit.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The "Last Updated" date at the top of this page indicates when the most recent revisions were made. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: